store pick-up and returns

All G-Star.com orders can be delivered either to your home or to a pick up point of your choice, but you can also choose to pick up your order at your local G-Star store. Simply follow the steps below:

select your G-Star store in checkout

When placing an order on G-Star.com, select ‘Pick-up at G-Star store’ in the check out section and choose a store. Print and save your order confirmation, you’ll need it for pick up.

package is sent to store

Once your order is processed you will receive a shipping confirmation by e-mail with track & trace information. This way you can check when your package will be delivered to the G-Star store. Of course, the store will also send you an e-mail when your package has arrived.

pick up your purchase

When picking up your purchase, be sure to have your order confirmation with you. If you like, you can try on your item directly in the store’s fitting room.

 

退货

任何在线下达的订单都可向G-Star店铺退货。您只需要用原包装盒将您的产品包装好再拿到店铺,店铺的工作人员便会免费为您退货。

您会收到一封退货确认电邮。退款将按照您之前使用的付款方式在24小时内打到您的账户。根据规定,在办理退货时,店铺不能向您提供现金,您亦不可在店铺进行换货。  

*不可在下达订单以外的其他国家取货。  

*不可在购买原商品以外的其他国家退货。

 

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